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The Report
13 Lessons-
StartGeneral Characteristics
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StartValue to the Organization
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StartChecklist for Communicating
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StartCommunication Tips
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StartIdeal Environment
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StartPerceptions
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StartDescriptors
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StartGeneral Characteristic by Type
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StartKeys to Motivating
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StartNatural and Adapted Style
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StartTime Wasters
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StartBehavioral Hierarchy
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StartCourse Outro
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Communication Effectiveness:
Discover Your Unique Style
A Masterclass Series Instructed by Tracey Lorenson
Course Summary
This course is the starting point in CivicExcellence – we start with YOU, what makes you uniquely talented in terms of your communication with others.
This course starts with a comprehensive personalized assessment and provides you with a personalized report.
You’ll use this report as you work through the program to consider how your communication style improves or impedes your interactions with different stakeholders.
Instructor
Tracey Lorenson
Tracey has been consulting and training local government professionals at all levels for more than 30 years. An engaging and pragmatic facilitator, Tracey blends her passion for local government with her professional training as a lawyer, corporate coach and Certified Human Resources Practitioner.
Course Curriculum
Course Pricing
FREQUENTLY ASKED QUESTIONS
What is Civicexcellence E-Learning?
Designed specifically for local government, CivicExcellence e-Learning is the next generation in training, combining live calls with experienced instructors with video, interactive exercises and much more. CivicExcellence e-Learning offers instant access to training that can improve both your individual performance, and that of your local government, all from your desk, and at your own pace.
Can I access my course on my mobile phone or tablet?
Courses are designed around the way you learn. They are available on any desktop or laptop computer, and fully adapted for mobile and tablet so you can access your courses, your way.
Is there a time limit on when the course should be complete?
The course is self-directed and can be done at each students own pace, within 12 months of purchase.
How do the courses work?
CivicExcellence courses are created to keep you engaged, and go well beyond the basics of voice-over slides. Our courses are delivered in bite-sized modules that you can review at your own pace. Each module features a variety of tools to inform and engage learners, such as assessments, quizzes, exercises and downloadable worksheets. Once you are registered, you simply click on the link to your course to view the modules, watch the presentation or video, and do an exercise, take a quiz or download a worksheet.
Do I need strong computer or typing skills?
Computer skills are very moderate – the course is flexible to access from laptop, mobile phone, or tablet. Some typing is necessary as there are exercises and forum discussions, but there’s no need for perfect grammar as this is about continued learning and growth.
How can I pay?
Individual courses can be paid for by the charge card of your choice. Multiple registrations can be paid by choosing a group enrollment pricing and pay by debit or credit card. We can also send an invoice when you fill out this form.
